Returns and Cancellations

We hope you are happy with your purchase from the Art UK Shop, however in the unfortunate event you are not satisified with your purchase, please find our return and cancellation policies below.

If you would like to cancel your order, please email us at shop@artuk.org. 

Custom art prints (framed and unframed) and print-to-order-gifts

Print-to-order gifts, art prints and framed prints are bespoke, made-to-order goods. Under the Consumer Contracts Regulations these goods do not attract the same cancellation rights that typically apply to a distance contract. If you change your mind prior to production starting and contact us to let us know, you will not be charged for your order. If you contact us to cancel your order after dispatch, a 50% fee of the cost of each returned item will be deducted from your refund. Please find dispatch times within our Delivery information.

Books, gifts and limited edition prints

You may cancel your order for books or gifts prior to dispatch or within 14 days of receiving your goods and receive a full refund. Please see the returns section below for information on how to return your order.

If you wish to return your purchase, or it is damaged in transit, please notify us within 14 working days of receiving your goods. You can contact us by email us at shop@artuk.org. 

Books, gifts and limited edition prints

Please contact us as above and we will either replace or fully refund your order.

Custom art prints (framed and unframed) and print-to-order gifts

As these are bespoke, made-to-order goods, a 50% fee of the cost of each returned item will be deducted from any refund. However, if an item is faulty or damaged when you receive it, you may return this for a replacement or a refund. You must notify of us of any fault or damage within 14 days of receipt. Please email us at shop@artuk.org and provide the following information:

• Name and delivery address on the order

• Order number

• A photo of the damage to or fault with the item and packaging

We will arrange for a customer returns form to be sent to you and we will arrange for our designated courier service to collect the faulty item at our cost. A replacement item or refund will be issued on return of the faulty item.

How to make a return

Email us at shop@artuk.org and let us know you wish to return your items. We will provide you with the correct returns address for your items.

Return items will only be accepted if they are in unused, original condition, with any seals and shrink wrap intact within 14 days of receiving the item(s). Please enclose the original delivery note to help us identify your order. We can only accept the return and refund opened items if they are faulty.

Items delivered to an overseas address must be returned within 30 days of the cancellation date, unused, unopened (with any seals and shrink-wrap intact) and accompanied by the original delivery note to help us identify your order.

Goods must be returned at your own cost and we would recommend that you return the goods by recorded delivery.

Nothing in these conditions affects your statutory rights as a consumer.